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DAF - Motus Commercials Ayr Telephone: 01292 269 002
DAF - Motus Commercials Bellshill Telephone: 01698 573 800
DAF - Motus Commercials Chester Telephone: 01244 520 853
DAF - Motus Commercials Cumbernauld Telephone: 01236 727 771
DAF - Motus Commercials Derby Telephone: 01332 825 300
DAF - Motus Commercials Doncaster Telephone: 01302 727 040
DAF - Motus Commercials Frome Telephone: 01373 468 520
DAF - Motus Commercials Garretts Green Telephone: 0121 784 4023
DAF - Motus Commercials Glasgow Telephone: 0141 425 1530
DAF - Motus Commercials Gloucester Telephone: 01452 508 700
DAF - Motus Commercials Grimsby Telephone: 01472 362 929
DAF - Motus Commercials Dumfries Telephone: 01387 720820
DAF - Motus Commercials Macclesfield Telephone: 01260 253 232
DAF - Motus Commercials Halesowen Telephone: 01384 424 500
DAF - Motus Commercials Hereford Telephone: 01432 763 900
DAF - Motus Commercials Hull Telephone: 01482 795 111
DAF - Motus Commercials Carlisle Telephone: 01228 539394
DAF - Motus Commercials Nottingham Telephone: 01159 677 077
DAF - Motus Commercials Manchester Telephone: 0161 746 1919
DAF - Motus Commercials Huddersfield Telephone: 01484 300500
DAF - Motus Commercials Scunthorpe Telephone: 01724 282 444
DAF - Motus Commercials Oldham Telephone: 0161 947 1400
DAF - Motus Commercials Avonmouth Telephone: 0117 304 2800
DAF - Motus Commercials Barnsley Telephone: 01226 731870
DAF - Motus Commercials Stoke-on-Trent Telephone: 01782 276 600
DAF - Motus Commercials Sutton Telephone: 01623 516 735
DAF - Motus Commercials Swindon Telephone: 01793 554 130
DAF - Motus Commercials Warwick Telephone: 01789 473 200
DAF - Motus Commercials Worcester Telephone: 01905 829 800
DAF - Motus Commercials Wrexham Telephone: 01978 346 100
DAF - Motus Commercials York Telephone: 01904 692 909
Motus Commercials Burton- TRP Service Plus Centre Telephone: 01283 248899
DAF - Motus Commercials Workington Telephone: 01900 66927
DAF - Motus Commercials Penrith Telephone: 01768 892938

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Truck and Van Sales 0333 188 2194
Truck and Van Service Find Your Nearest Dealer

Got a Problem? Contact the Motus Commercials DAF Customer Care Team

We are committed to providing a high standard of service to you and all our customers. We know we won't always get it right first time so please tell us when we don't and we'll do our best to sort it. By letting us know if you are unhappy with the service you experienced it gives us the opportunity to put matters right for you and to improve our service in the future for everybody.

Our Customer Care team are here to help you. They will register your complaint, and will then establish who is the best person at the dealership to deal with it. We will then work with you to resolve your problem.

Please send all correspondence to the Motus Commercials Customer Care team.

Email: customer.care@motuscommercials.co.uk

Telephone: 0333 188 2193 (Monday - Friday 9.00am-5.00pm)

Alternatively you can write to:

The Motus Commercials Customer Care Team
Motus Commercials
Alfreton Road
Derby
DE21 4AA
If you wish to register a complaint regarding an insurance product or service, please contact us:
General Insurance
… in writing Automotive Compliance Ltd, The Factory, 44 Alfred Street, Gloucester, GL1 4DD
… by phone 01452 671560
… by email complaints@automotive-compliance.co.uk
Credit Broking
… in writing Motus Group (UK) Limited T/A Motus Commercials
Motus, Oakingham House, Ground Floor, West Wing, London Road, Loudwater, High Wycombe, Bucks, HP11 1JU
… by phone 0333 188 2193
… by email customer.care@motuscommercials.co.uk
If you cannot settle your complaint with us, you may be entitled to refer it to the Financial Ombudsman Service.
What You Need to Provide (If You Have Not Done So Already)

To help us investigate and resolve your issue, please provide the following information:
- Your name and address
- Your vehicle registration number (if applicable)
- A daytime telephone number where we can contact you
- A clear description of your concern or complaint
- Details of what you would like us to do to put it right
Where applicable please also provide copies of any relevant documents such as letters or invoices.
How We Will Respond

Our first step is to understand what the problem is and to find out what we can do to put the matter right. We will do our best to resolve your complaint as soon as possible. If we can’t resolve it straight away, the person dealing with your complaint will update you within 5 working days. We aim to resolve your complaint fully within four weeks. If we are unable to do so, we will contact you again to explain what’s happening and let you know when we expect to do so.
Dispute Resolution

Where your complaint cannot be resolved, once you have exhausted our internal process and received a final written response you may refer the dispute to one of the following Alternate Dispute Resolution (ADR) processes.

Where your complaint does relate to a financial services:

If your complaint is regarding a financial service provided by Motus Commercials, you may refer your complaint to the Financial Ombudsman Service. To find out more visit http://www.financial-ombudsman.org.uk/consumer/complaints.htm

You can call them on 0333 188 2193 (calls to this number are now free on mobile phones and landlines) or 0300 123 9 123 (calls to this number cost no more than calls to 01 and 02 numbers). Lines are open Monday to Friday from 8am to 8pm and on Saturday from 9am to 1pm.

Where your complaint does not relate to a financial service:

We have subscribed to Motor Codes of Practice. The Motor Ombudsman is the automotive dispute resolution body. Fully-impartial, it is the first ombudsman to be focused solely on the automotive sector, and self-regulates the UK’s motor industry through its comprehensive Chartered Trading Standards Institute (CTSI)-approved Codes of Practice. To find out more visit https://www.themotorombudsman.org/about.

You can call them on 0345 241 3008 (option 1). Lines are open between 9am to 5pm Monday to Friday.

Where any dispute cannot be resolved through ADR, the Purchase Order and Contract shall be governed by and construed in accordance with the laws of England and Wales and shall be subject to the exclusive jurisdiction of the English Courts.
Finally...

Please remember that we value your feedback. Please help us to get it right every time, for every customer.

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